New service broadens existing ProAct™ Software and Services portfolio and offers retailers new value in maintenance management and energy savings
ST. LOUIS, February 15, 2013 – Emerson Climate Technologies Retail Solutions, Inc., a business of Emerson (NYSE: EMR), today launched a new service offering for supermarket customers, condition based maintenance. The launch of condition based maintenance broadens Emerson's existing ProAct Services portfolio and offers new value to retailers primarily in the areas of maintenance management and energy management, and additionally in compliance for refrigerant management and food quality.
Condition based maintenance gives supermarkets advanced and increased visibility into equipment performance and maintenance practices. With condition based maintenance, maintenance is performed based on the equipment condition, servicing the equipment before it has deteriorated to the point where it may fail if not serviced. Retailers can see typical equipment maintenance savings of 18% to 40% with condition based maintenance, compared to preventive maintenance or run to failure.
“Similar to automotive diagnostics systems that alert users when their vehicle has low tire pressure or needs an oil change, Emerson’s condition based maintenance service provides retailers with the ability to perform maintenance proactively before equipment failure, and more importantly, before a potential problem is noticed by the customer,” said James Mitchell, product manager at Emerson Climate Technologies Retail Solutions. “With advanced awareness of potential maintenance problems, supermarkets can better utilize resources to serve their customers, as well as reduce equipment failure rates, energy costs and maintenance overtime charges.”
Emerson’s condition based maintenance service leverages algorithms that compare equipment sensor data of expected behavior against actual equipment behavior to detect anomalies. Advisories are issued based on the equipment condition and can be forwarded to Emerson’s ProAct Service Center where, as part of the Smart Dispatch service, technicians perform triage of all advisories and cross reference against other potentially related store alarms or events, such as setpoint changes, recent work orders or past alarms, to determine the optimized dispatching of technicians.
In addition to optimizing maintenance operations and equipment management, condition based maintenance gives retailers the ability to reduce energy waste caused by hidden system efficiency killers, such as fouled condensers, excessive compressor cycling and high return gas temperatures, as well as detect refrigerant slow leaks across the whole system that are often difficult to identify. Supermarkets can also reduce product loss caused by preventable major equipment failure and improve food quality with condition based maintenance.
The condition based maintenance software supports Emerson’s E2 control system and Copeland Discus™ compressors with CoreSense™ Diagnostics, allowing retailers to realize new maintenance and energy management value from their existing Emerson equipment.
For more information on Emerson’s condition based maintenance service, visit Intelligent Store™ Condition Based Maintenance.
Emerson (NYSE: EMR), based in St. Louis, Missouri (USA), is a global leader in bringing technology and engineering together to provide innovative solutions for customers in industrial, commercial, and consumer markets around the world. The company is comprised of five business segments: Process Management, Industrial Automation, Network Power, Climate Technologies, and Commercial & Residential Solutions. Sales in fiscal 2012 were $24.4 billion. For more information, visit www.Emerson.com.
About Emerson Climate Technologies
Emerson Climate Technologies, a business segment of Emerson, is the world’s leading provider of heating, air conditioning and refrigeration solutions for residential, industrial and commercial applications. The group combines best-in-class technology with proven engineering, design, distribution, educational and monitoring services to provide customized, integrated climate-control solutions for customers worldwide. The innovative solutions of Emerson Climate Technologies, which include industry-leading brands such as Copeland Scroll™ and White-Rodgers™, improve human comfort, safeguard food and protect the environment.
About Emerson Climate Technologies Retail Solutions
Emerson Climate Technologies Retail Solutions, Inc., a company of the Emerson Climate Technologies business segment, is the leading provider of energy and site monitoring services for the U.S. supermarket, retail, convenience store and restaurant industries. The company offers a comprehensive array of technologies and services, including remote equipment monitoring, food quality and safety monitoring, power monitoring and energy efficiency analysis, mechanical and control system engineering, energy efficiency project management and service dispatch. Emerson Climate Technologies Retail Solutions is headquartered in Atlanta. For more information, visit Emerson Retail Solutions.
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