Know Its Real

 

Would you put a price on this? Imagine everything up in smoke More than just egg on your face Don't let the fraudsters have a ball  

Emerson Products - Know It's Real
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Fake Copeland Compressor
At Emerson, all of our products are rigorously researched, tested and qualified to perform at the highest international product standards and certifications. The Emerson and Copeland logos​ reflect not only our 126-year history as an engineering market leader, but also our pride in the high quality and performance of our products.

Non-genuine, counterfeit products are manufactured and assembled using sub-standard parts and testing processes that do not conform to the internationally prescribed product performance and electrical standards. This poses a direct risk to personal health and safety.



Never purchase or accept a product that has no product label or serial data plate affixed. Products supplied in blank carton packaging, and without product warning labels, electrical data and safety information clearly visible, are to be considered counterfeit.

All Emerson distributors and certified channel partners are thoroughly scrutinised to ensure their commitment to ethical business practices, and are required to meet our strict internal trade compliance requirements. Sourcing from authorised Emerson distributors ensures that customers purchase only genuine Copeland brand products and receive the technical product support that comes with our trusted brand.

Contact details and information for our MEA authorised distributors is available
by CLICKING THIS LINK

If in doubt, contact us directly

  Toll free numbers:

       United Arab Emirates: 800 441 3428
       Saudi Arabia: 800 844 3426
      ​ South Africa: 0800 980 3711​

  Email: KnowItsReal@Emerson.com

Know Its Real 
 
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  What do I look for to ensure my product is​ authentic?



 

   Genuine Product Packaging


  1. Check and ensure that the packaging is free from major damages and correctly sealed.

  2. The compressor should be securely packaged inside of carton box.

  3. The carton packaging must be clearly marked with the Emerson and Copeland logos.

  4. Carton must have label affixed specifying model and serial number information.

  5. Be cautious if you receive a compressor without carton packaging – ask why there is no packaging.

  6. If you have any concerns, please contact our technical support hotline directly on the details provided, or send the product details and information via e-mail for verification of the authenticity of the product!
  Key identifiers to ensure authenticity/genuine product!


Authentic Product Label

  1. Compressor and serial number information reflected on carton packaging MUST match serial data plate information affixed to the compressor.

  2. Make sure that the product label is not peeling and correctly positioned.

  3. Compressor suction and discharge ports should be sealed with rubber plugs.

  4. Compressor electrics should be properly enclosed in a terminal box; and covered.

  5. Make sure the compressor serial data plate is complete and reflects correct details.

  6. If you have any concerns, please contact our technical support hotline directly on the details provided, or send the product details and information via e-mail for verification of the authenticity of the product!
  Key tips to identify counterfeit products

 

Genuine Filter Drier

  1. Filter driers must be supplied in carton packaging, with product label detailing part code number and model information. Make sure what you ask for corresponds with what you get.

  2. Filter driers supplied with NO carton packaging or labelling must be considered counterfeit, and not accepted.

  3. Ensure that the Emerson logo and product technical data and safety information appears on carton packaging.

  4. Look for imprinted / embossed “Emerson” details on filter drier shell.

  5. Ensure that the filter drier end caps are of the flat type and have proprietary information reflecting.

  6. Emerson filter driers are engineered and designed to protect the air-conditioning or refrigeration system from moisture, acid, impurities and solid particles – a cheap counterfeit drier offers none of this protection, and shorten the life span of the system with potential damage to the compressor.

  7. Buy Emerson products only from authorised distributors!
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