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EMERSON CLIMATE TECHNOLOGIES LAU

EMERSON CLIMATE TECHNOLOGIES RELEASES NEW PROACT® ENHANCED FACILITY SERVICES

 

New service allows facility managers to direct comfort and safety requests from store managers to Retail Solutions for resolution
 

ST. LOUIS, September 28, 2007 – Today, Emerson Climate Technologies, a business of Emerson (NYSE: EMR), introduced ProAct® Enhanced Facility Services (EFS) as the latest addition to its innovative ProAct suite of services. A service provided by Retail Solutions, ProAct EFS takes the burden off retailers’ maintenance organizations by providing real-time resolution of HVAC and lighting requests from stores across an enterprise.

Today's service technicians and call center dispatchers are often overloaded by the number of calls for simple support actions such as the perception that a store is too hot or that store lighting schedules need to be changed. By off-loading these requests to Emerson, facility managers are able to place more focus on the critical issues affecting their business.

Immediate response to requests is available 24x7x365, since store managers may e-mail or call the ProAct Service Center directly with concerns. An optional, private 1-800 number, customized answering options, and private labeling, ensure continuity of retail processes and prompt and professional handling of problems. Once a request is received, the ProAct Service Center simply connects to the facility through the existing facility management system to confirm proper operation of mechanical systems or to make system adjustments that are negotiated with the retailer prior to service commencement.

As part of the ProAct suite of facility services, EFS seamlessly integrates with other ProAct services. This helps to streamline the entire facility management process, enabling end-users to operate more efficiently, maintain maintenance accountability and ensure that facilities are operating properly. As with all services, data is available in a variety of formats on a custom, secure website for data mining or exporting.

“ProAct EFS is Emerson’s latest advancement dedicated to helping retailers get the most out of their service organizations,” said Bill Coulombe, president of Emerson’s Retail Solutions group. “As part of the Intelligent Store™ architecture, our customers will not only enjoy lower operational costs; they will ultimately get the information they need to make better decisions about their facilities.”

ProAct facility services are a key component of Emerson’s Intelligent Store architecture. The Intelligent Store architecture establishes an integrated suite of products and services that provides retail operators with a new level of operational sophistication. When combined, these innovative Emerson Climate Technologies products and services are proven to enable maintenance, energy and other operational savings. Also included in the Intelligent Store architecture are the Control Link™ device controllers, E2 Facility Management System, Electronic Stepper Regulator (ESR) valves, Intelligent Store Discus® compressors, select Lennox® rooftop units, and other third-party devices. For more information on Emerson’s Intelligent Store architecture, please visit www.EmersonRetailSolutions.com.

About Emerson
Emerson (NYSE: EMR), based in St. Louis, is a global leader in bringing technology and engineering together to provide innovative solutions to customers through its network power, process management, industrial automation, climate technologies, and appliance and tools businesses. Sales in fiscal 2006 were $20.1 billion. For more information, visit GoToEmerson.com.

 

About Emerson Climate Technologies

Emerson Climate Technologies, a business of Emerson, is the world’s leading provider of heating, ventilation, air conditioning and refrigeration solutions for residential, industrial and commercial applications. The group combines best-in-class technology with proven engineering, design, distribution, educational and monitoring services to provide customized, integrated climate-control solutions for customers worldwide. Emerson Climate Technologies’ innovative solutions, which include industry-leading brands such as Copeland Scroll and White-Rodgers, improve human comfort, safeguard food and protect the environment. For more information, visit EmersonClimate.com.


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